ORDER
When will my order be ready?
Your order after receiving payment will be ready within 10 days. Usually orders are ready within 2-3 days.
SHIPPING
What shipping methods are available?
Worldwide delivery of orders is carried out by Russian post
When will my order arrive?
European Union: 10 – 50 working days
US: 12 – 55 working days
Rest of the World: 10 – 55 working days
Due to the COVID-19 coronavirus pandemic, delivery times may be increased!
What happens if my order is Lost or Undelivered?
If the final status of your tracking number is Undelivered and the shipping carrier is unable to locate your package after their investigation, we will replace the item if it is in stock. If it is out of stock, we will issue a refund back to the original form of payment.
However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front door), we are not liable and suggest that you contact the shipping carrier for more information. We are happy to require a Signature for your package at your request, please specify this in the Notes section at checkout to request one.
We do not ship with Insurance, so if you would like to insure your package for the full amount in the case that it gets lost, please make a Note at checkout and we will email you a quote.
PAYMENT
What payment methods are accepted?
We accept all major credit cards and PayPal. With PayPal, you also have the option to use any credit card, and it is quick, easy and guarantees the highest level of security. PayPal payments using credit or debit cards will process within a few minutes.
