Return and Refund Policy
We accept the return of items up to 30 days from the item’s arrival to the customer. Some products are eligible for 365 days returns, as described on the eligible product’s page.
The shipping costs of the item back to our warehouses will be paid by the customer.
We will refund fully, undamaged products in their original packaging.
In case a customer is asking to cancel an order (before the product is shipped or after it’s delivered and shipped back to the warehouses), a 10% cancellation fee will be deducted from the total amount of the order due to a cancellation fee of the credit clearing company.
The money is returned within 5 working days, in the same way that the product were paid for.
Contact & Returns Info
Please contact us at sale@sibnymph.ru
